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A receipt or proof of purchase is also required. To begin the return process, please contact us directly at store@phantomcardshop.com. Our team is here to help guide you through the return process and answer any questions you may have.
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Return Policy
Our refund policy allows you to initiate a return within 14 days from the date you receive your item. Please ensure that you submit your return request within this timeframe to be eligible for a refund. To qualify for a return, the item must be in the same condition as you received it—unopened, unused, and in its original packaging.
Pre-order Policy
Our pre-order policy is designed to ensure clarity and commitment both from us and our customers. Once placed, pre-orders cannot be canceled or refunded. This policy helps us manage inventory and order expectations effectively.
However, in the rare event that we are unable to fulfill your pre-order due to unforeseen circumstances, we guarantee a 100% refund of your payment. We are committed to keeping you informed and ensuring fairness in cases where we cannot meet our commitment.
Booster Box Full Case Policy
To enhance your purchasing experience, when you order a quantity equivalent to that of a sealed case, we strive to supply it as such. Although we aim to fulfill this preference whenever possible, we cannot guarantee the availability of sealed cases due to inventory variations. We prioritize transparency and will proactively communicate with you regarding the status of your order and any potential adjustments needed. Our commitment is to ensure your satisfaction with the order process.